Leadership Beyond Your Team Managing Up and Across

What Is a Boss?

• Why we need bosses
• What bosses do
• What bosses worry about
• What bosses need
• What bosses really want: both documented and unstated
• How to understand a boss’s needs, fears, and priorities
• How and why the role of bosses has changed in the 21st century, especially when it comes to leading skilled technical people

Understanding Managerial Behaviors and Styles: Up and Across

• Personality differences
• Behavior styles
• Emotional intelligence
• Leadership styles and attitudes
• How to profile your boss
• Profiling your fellow managers
• Understanding the organization
• Looking two levels up and across
• Your boss’s boss
• Who manages your peers?
• Expectations and influence in your part of the matrix

Understanding Your Dual Leader-Follower Role

• Winning follower styles and attitudes
• Problematic follower styles and attitudes
• What you can do to improve managing up
• How to avoid being micro-managed

Understanding Your Relationship with Other Managers

• Winning interaction styles and attitudes
• Problematic interaction styles and attitudes
• What you can do to improve your relationships across the organization
• Monitoring and managing your relationships across the organization
• Achieving the Right Business Outcome, Regardless of Your Boss Type
• Understand power and influence
• Understand boss-worker roles
• Understand politics and true business priorities
• What you can do to get what you need from your boss
• What you actually do–and do not–control (despite what you are told)

Achieving the Right Business Outcomes in Cooperation with Other Managers

• How to set up mutual wins
• How to escalate your issues to the larger picture of the managers above you

Dealing With a New Boss

• Meet and educate your new boss
• Handle any changes demanded while protecting what is working well
• Avoid constantly bringing up the past
• Optimize the new relationship as quickly as possible

Workshop: Seeing the Big Picture

A practical session that demonstrates the importance of including your colleagues and your manager’s needs when setting your own priorities

Managing Multiple Bosses

• Identify who your real bosses are, despite the reporting lines
• Deal with virtual bosses
• Deal with your boss’s boss
• Deal with conflicts between your line management and corporate demands
• Skillfully say ‘no’ to people who are not your boss

Dealing With Difficult Bosses

• Identify acceptable versus unacceptable behavior
• Deal with cultural, generational, and gender conflicts in bosses
• Understand what you can and cannot do to change the situation

Effective Escalating

• Know when to escalate
• How and when to deliver the bad news
• Escalate to exploit your boss’s influence
• Escalate without abdication
• Achieve win-win outcomes when escalating
• Get fast results when escalating in a crisis

Effective Upwards Communication and Reporting

• How to write an effective senior management report
• Develop effective presentation techniques to senior management
• Define the desired outcomes for you and your management
• Create the right structure and message
• Learn how to identify what senior managers really want to know about

Conclusion: Managing Yourself So That You Can Manage Others

Registration Date/Time:
9/29/2025 7:30am Central Time

Event Dates/Times:

• 9/29/2025  8:00am - 4:30pm Central Time
• 9/30/2025  8:00am - 4:30pm Central Time

Online course materials will be available approximately one week prior to the course date.

• Program Director

  Jon Wellik

• Trevor Manning

  Consultant

  Trevor Manning is an accomplished author, leaderhsip consultant, and trainer with extensive international experience leading technical teams. He has held roles such as chief engineer, technical director, Chief Operating Officer, and board advisor.
  
  With a diverse background spanning various companites including a large government-owned utility, a US-headquartered manufacturer, an international London headquartered start-up, and a privately owned telecommunications operator, Trevor offers valuable insights into real-world business operations.
  
  Trevor leads three training courses at the University of Wisconsin-Madison, focusing on practical insights derived from his wealth of experience.
  
  Effectively Managing Technical Teams
  
  Leadership Beyond Your Team: Managing Up and Across
  
  Critical Conversations: Results-based Communication
  
  Trevor has published several technical and leadership books and lives in Brisbane, Australia.

If you are planning to attend an Interdisciplinary Professional Programs course, payment is required at the time of registration. Below are the payment options:

Pay by Credit Card

Enroll online and pay by credit card.

• Search for the course on the website and then click on the Enroll Now button from the course webpage.
• Enter all necessary course attendee information and payment information on the course enrollment page.
• You will receive an email to confirm successful enrollment and payment.

Enroll over the phone and pay by credit card.

• Call CERC Registrations at 608-262-2451.
• Provide the registrations representative with:
  • the course name, dates, and/or course number.
  • the necessary course attendee information and payment information.
• You will receive either a mailed document or an email to confirm successful enrollment payment.

Pay by Check

Mail in a completed registration form and check payable to UW Madison.

• Fill out a registration form (found either in the back of the course brochure you received in the mail or here).
• Prepare a check, made payable to UW Madison.
• Mail the registration form and check to: CERC Registrations 21 N Park St, Ste 7101 Madison, WI 53715
• You will receive either a mailed document or an email to confirm successful enrollment and payment.

Pay by Purchase Order

• Request Purchase Order information from interpro@union.wisc.edu
  • If a fee quote is needed, contact custserv@interpro.wisc.edu first
• You will receive an invoice from UW–Madison Business Services for payment, usually within 3–5 business days

Military

If using SF-182 form, please call our registration number at 608-262-2451 or email interpro@union.wisc.edu for details and instructions.

Event Cancellation

We reserve the right to cancel a course due to insufficient enrollment or unforeseen events. If we cancel a course, participants will be notified via email or phone and will be given the option for a full refund or to transfer their registration and any fees paid to another course. We are not responsible for non-refundable plane tickets, hotel reservations, and other travel related expenses. For enrollee Course Cancellation, refer to notes on course page.

If you cannot attend, please notify us by no later than one week before your course begins, and we will refund your fee. Because this course has limited enrollment, cancellation received after this date and no-shows are subject to the full course fee. You may enroll a substitute at any time before the course starts. Once you have accessed the online course, exam and/or materials, no cancellations or refunds are permitted.

This course is part of the Technical Leadership Certificate. Course can be taken individually as well.