QRM Business Process Optimization New Improving Support Operations with Advanced Cell Design

Day 1: Fundamentals and Office Cell Design

1. Introduction to QRM and Office Cells
• Overview of QRM fundamentals and how they apply to office environments.
• Understanding the Four Core Principles of QRM and their impact on office operations.
• Importance of office cells as part of the QRM strategy.
2. Advanced Office Cell Design
• Design Principles: Incorporate system dynamics and process redesign techniques to optimize office workflows.
• Reducing Hand-offs: Techniques to minimize interruptions, redundancies, and rework within office operations.
• Simulations and Exercises: Use interactive exercises to design a sample office cell layout, including resource allocation and workflow mapping.
3. Financial Justification of Office Cells
• Calculating the ROI of office cell implementation: costs versus benefits analysis.
• Understanding non-financial benefits such as employee engagement and improved customer satisfaction.
4. Real-World Case Studies of Office Cell Implementation
• Examination of case studies showing successful office cell implementations in various industries.
• Lessons learned and best practices from companies that have reduced lead times and improved process efficiency.
• Group discussion on how to apply insights from case studies to participants’ own office environments.

Day 2: Implementation, Tools, and Overcoming Challenges 5. Cross-Training and Empowering Office Teams

5. Cross-Training and Empowering Office Teams

• The importance of cross-training to build flexible, multi-skilled office teams.
• Strategies to foster a culture of ownership and accountability within office cells.
• Group activities focused on designing cross-training plans and role rotations to enhance team dynamics.

6. Implementing Quick Response Office Cells (Q-ROCs)

• Step-by-step roadmap for Q-ROC implementation tailored to different organizational sizes and complexities.
• Workshop session: Participants create action plans for Q-ROC implementation in their companies.
1. Advanced Tools and Techniques from Other QRM Applications
• Integrating POLCA for Office Operations: Leveraging the visual card-based system to manage flow and prevent backlogs in office environments.
• Utilizing Manufacturing Critical-path Time (MCT) in Office Settings: Applying MCT Mapping to identify and eliminate time sinks in office processes.
2. Continuous Improvement and Business Process Redesign
• Tools for ongoing improvement: incorporating Kaizen and other QRM-driven methodologies into office cells.
• Managing shared resources and cross-departmental coordination to enhance process flow and responsiveness.
3. Overcoming Common Challenges in Office Cell Implementation
• Addressing resistance to change: strategies to engage staff and gain buy-in.
• Case studies on overcoming obstacles, including lack of process ownership, inadequate data flow, and misaligned performance metrics.
4. Workshop and Group Discussion: Customizing Solutions
• Group exercises where participants apply what they’ve learned to customize solutions for their specific office challenges.
• Peer feedback and expert guidance on implementation strategies.
5. Wrap-Up and Next Steps
• Recap of key learnings and action items.
• Q&A session to address specific participant questions and challenges.

Registration Date/Time:
8/12/2025 7:45am Central Time

Event Dates/Times:

• 8/12/2025  8:00am - 2:30pm Central Time
• 8/13/2025  8:00am - 2:30pm Central Time

If you are planning to attend an Interdisciplinary Professional Programs course, payment is required at the time of registration. Below are the payment options:

Pay by Credit Card

Enroll online and pay by credit card.

• Search for the course on the website and then click on the Enroll Now button from the course webpage.
• Enter all necessary course attendee information and payment information on the course enrollment page.
• You will receive an email to confirm successful enrollment and payment.

Enroll over the phone and pay by credit card.

• Call CERC Registrations at 608-262-2451.
• Provide the registrations representative with:
  • the course name, dates, and/or course number.
  • the necessary course attendee information and payment information.
• You will receive either a mailed document or an email to confirm successful enrollment payment.

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Mail in a completed registration form and check payable to UW Madison.

• Fill out a registration form (found either in the back of the course brochure you received in the mail or here).
• Prepare a check, made payable to UW Madison.
• Mail the registration form and check to: CERC Registrations 21 N Park St, Ste 7101 Madison, WI 53715
• You will receive either a mailed document or an email to confirm successful enrollment and payment.

Pay by Purchase Order

• Request Purchase Order information from interpro@union.wisc.edu
  • If a fee quote is needed, contact custserv@interpro.wisc.edu first
• You will receive an invoice from UW–Madison Business Services for payment, usually within 3–5 business days

Military

If using SF-182 form, please call our registration number at 608-262-2451 or email interpro@union.wisc.edu for details and instructions.

Event Cancellation

We reserve the right to cancel a course due to insufficient enrollment or unforeseen events. If we cancel a course, participants will be notified via email or phone and will be given the option for a full refund or to transfer their registration and any fees paid to another course. We are not responsible for non-refundable plane tickets, hotel reservations, and other travel related expenses. For enrollee Course Cancellation, refer to notes on course page.

If you cannot attend, please notify us no later than one week before your course begins, and we will refund your fee. Cancellations received after this date and no-shows are subject to a $150 administrative fee. You may enroll a substitute at any time before the course starts.