QRM FoundationImplementing QRM for Time-Based Competitiveness
If you run high-mix, low-volume, or custom manufacturing, long lead times don't just slow you down, they compound. Every delay adds cost, hides quality problems, and pushes your business further into what QRM calls the response time spiral. This three-day workshop, led by UW-Madison's Center for Quick Response Manufacturing, teaches you to break that spiral using Manufacturing Critical-path Time (MCT) mapping, QRM cell design for shop floor and office work, and POLCA material control. You'll also learn to build the business case for QRM using factory accounting and change management, so you leave ready to lead implementation, not just explain the theory.
Founded by Rajan Suri, the originator of QRM, this workshop gives you direct access to the source of the methodology, not a secondhand interpretation of it.
Manufacturing and Operations Leaders: Plant managers and operations leaders in high-mix, low-volume, or custom manufacturing driving lead time reduction
Engineers and Process Owners: Industrial and manufacturing engineers designing QRM cells for shop floor and office work
Supply Chain and Office Support Roles: Supply chain, purchasing, and office support professionals whose work affects lead time
Business and Finance Leaders: Leaders building the business case for QRM investment using factory accounting
What You Will Learn
Calculate and map Manufacturing Critical-path Time (MCT) to find where lead time is actually being lost
Apply Focused Target Market Segments (FTMS) to define the right scope for a QRM cell
Design QRM cells for shop floor and office work, informed by system dynamics principles
Understand how POLCA controls material flow between cells in high-mix, variable-demand environments
Build a business case for QRM using factory accounting and the "Power of Six" Rule
Evaluate the change management challenges of shifting from traditional efficiency metrics to time-based execution
Course Details: RA00054-E228
This is an accordion element with a series of buttons that open and close related content panels.
Expand allCollapse all
Course Outline
Day 1
QRM Overview and Principles: Learn the core principles of lead time reduction and quick response manufacturing
Manufacturing Critical-path Time (MCT): Calculate and map MCT to find where lead time is actually being lost in your operation
Day 2
Focused Target Market Segments (FTMS): Define the right scope for a QRM cell based on your market and product mix
Shop Cells: Design QRM cells for the shop floor, informed by system dynamics principles
POLCA: Learn how POLCA controls material flow between cells in high-mix, variable-demand environments
Day 3
Office Support Cells: Apply QRM cell design principles to office and administrative work
Building the Business Case: Use factory accounting and the "Power of Six" Rule to build the case for QRM investment
Change Management: Navigate the challenges of shifting from traditional efficiency metrics to time-based execution
Course Schedule
Registration Date/Time: 7/30/2026 07:30am Central Time
Event Dates/Times:
1/26/2027 8:00am - 3:00pm Central Time
1/27/2027 8:00am - 3:00pm Central Time
1/28/2027 8:00am - 3:00pm Central Time
Instructors and Program Director
Instructors
Vince Clark
Vince Clark is an accomplished manufacturing leader with more than 30 years of experience driving operational excellence across global organizations. He brings a proven record of leading large, complex operations in industries ranging from consumer products to heavy equipment and mining.
Vince spent over two decades with Caterpillar Inc., progressing through roles that included Six Sigma Master Black Belt, Factory Product Manager, Global Manufacturing Engineering Director, and Operations Director. He led organizations with hundreds of employees, managed large-scale global engineering teams, and oversaw complex operations, including Caterpillar’s Ultra Class Mining Shovels and off-highway trucks, developing deep expertise in low-volume, high-mix production environments.
Following his time with Caterpillar, Vince held senior leadership roles with Enerpac, Briggs & Stratton, and Andis Company, where he most recently served as Business Unit Director. Across these organizations, he managed operations of more than 600 employees, oversaw annual capital project portfolios exceeding $60 million, and consistently delivered measurable improvements in safety, quality, delivery, and cost.
A certified Six Sigma Master Black Belt, Vince is recognized for his ability to combine Lean, Six Sigma, continuous improvement, and lead-time reduction principles with a people-centered leadership style, delivering both cultural change and bottom-line results. He holds a BS and MS in Industrial Engineering from the University of Illinois at Urbana–Champaign and an MBA from Millikin University. As an instructor with the University of Wisconsin–Madison’s Center for Quick Response Manufacturing (QRM), Vince brings a wealth of real-world expertise to help companies reduce lead times, improve responsiveness, and thrive in today’s competitive manufacturing landscape.
James Rink
Director, QRM Center
Dr. Rink brings over 35 years of experience in manufacturing, advanced technology, and operational excellence. Throughout his career, he has led global teams in China, Europe, the US, Mexico, and India, driving collaboration, enhancing manufacturing competitiveness, and achieving exceptional results. His tenure at Caterpillar spanned 31 years, concluding in roles as General Manager and Multi-site Operations Manager. Over the past five years, he has successfully managed his own consulting firm, Integrity 360 Leadership, delivering strategic manufacturing insights to companies such as Oshkosh, McNeilus Truck, and L&T Technology Services (LTTS).
Additionally, Jim has served as an adjunct faculty member at Bradley University, teaching manufacturing processes, and currently serves as an adjunct faculty member in the Colllege of Business' Organizational Leadership department at Lewis University.
Jim has a diverse educational background, holding a bachelor's degree in mechanical engineering and a master's degree in manufacturing systems engineering from the University of Wisconsin–Madison, an MBA from Northern Illinois University, and a doctorate in Interdisciplinary Leadership and Social Entrepreneurship from Governors State University.
Beyond his professional achievements, Jim is actively involved in his community, serving on the advisory board for the Nelson Institute for Environmental Studies at the Unviersity of Wisconsin–Madison, and holding director roles on his local Workforce Investment Board and regional economic devleopment organization.
This is an accordion element with a series of buttons that open and close related content panels.
Expand allCollapse all
Fee Information
Fee includes course materials and live online instruction.
Discounts
Team Discount: Receive 10% off the registration fee per person when 3-7 individuals from the same organization enroll.
Receive 15% off the registration fee per person when 8 or more individuals from the same organization enroll.
Payment Options
If you are planning to attend an Interdisciplinary Professional Programs course, payment is required at the time of registration. Below are the payment options:
Pay by Credit Card
Enroll online and pay by credit card.
Search for the course on the website and then click on the Enroll Now button from the course webpage.
Enter all necessary course attendee information and payment information on the course enrollment page.
You will receive an email to confirm successful enrollment and payment.
Enroll over the phone and pay by credit card.
Call CERC Registrations at 608-262-2451.
Provide the registrations representative with:
the course name, dates, and/or course number.
the necessary course attendee information and payment information.
You will receive either a mailed document or an email to confirm successful enrollment payment.
Pay by Check
Mail in a completed registration form and check payable to UW Madison.
Fill out a registration form (found either in the back of the course brochure you received in the mail or here).
Prepare a check, made payable to UW Madison.
Mail the registration form and check to: CERC Registrations 21 N Park St, Ste 7101 Madison, WI 53715
You will receive either a mailed document or an email to confirm successful enrollment and payment.
You will receive an invoice from UW–Madison Business Services for payment, usually within 3–5 business days
Military
If using SF-182 form, please call our registration number at 608-262-2451 or email registration@cerc.wisc.edu for details and instructions.
Event Cancellation
We reserve the right to cancel a course due to insufficient enrollment or unforeseen events. If we cancel a course, participants will be notified via email or phone and will be given the option for a full refund or to transfer their registration and any fees paid to another course. We are not responsible for non-refundable plane tickets, hotel reservations, and other travel related expenses. For enrollee Course Cancellation, refer to notes on course page.
Cancellation Policy
If you cannot attend, please notify us by no later than one week before your course begins, and we will refund your fee. Because this course has limited enrollment, cancellation received after this date and no-shows are subject to the full course fee. You may enroll a substitute at any time before the course starts.
Create a custom learning experience
We can deliver this course as an on-site learning experience tailored to your organization’s specific training needs.
Build a tighter team with an on-site training course. Choose from our most popular topics. We’ll create a collaborative experience based on your class size and specifications.
We Build It for You
Shape a course to meet your specific training needs. Add specialized topics and technology. Tweak the course materials. Make it yours. We’ll make it possible.
We Create It With You
Start from scratch with an unbiased analysis of your company’s training needs. We’ll help you pinpoint opportunities and develop a smart program for your in-house talent.
This is an accordion element with a series of buttons that open and close related content panels.
Expand allCollapse all
Course Outline
Day 1
QRM Overview and Principles: Learn the core principles of lead time reduction and quick response manufacturing
Manufacturing Critical-path Time (MCT): Calculate and map MCT to find where lead time is actually being lost in your operation
Day 2
Focused Target Market Segments (FTMS): Define the right scope for a QRM cell based on your market and product mix
Shop Cells: Design QRM cells for the shop floor, informed by system dynamics principles
POLCA: Learn how POLCA controls material flow between cells in high-mix, variable-demand environments
Day 3
Office Support Cells: Apply QRM cell design principles to office and administrative work
Building the Business Case: Use factory accounting and the "Power of Six" Rule to build the case for QRM investment
Change Management: Navigate the challenges of shifting from traditional efficiency metrics to time-based execution
Course Schedule
Registration Date/Time: 7/13/2026 07:45am Central Time
Event Dates/Times:
4/20/2027 8:00am - 3:00pm Central Time
4/21/2027 8:00am - 3:00pm Central Time
4/22/2027 8:00am - 3:00pm Central Time
Instructors and Program Director
Instructors
Vince Clark
Vince Clark is an accomplished manufacturing leader with more than 30 years of experience driving operational excellence across global organizations. He brings a proven record of leading large, complex operations in industries ranging from consumer products to heavy equipment and mining.
Vince spent over two decades with Caterpillar Inc., progressing through roles that included Six Sigma Master Black Belt, Factory Product Manager, Global Manufacturing Engineering Director, and Operations Director. He led organizations with hundreds of employees, managed large-scale global engineering teams, and oversaw complex operations, including Caterpillar’s Ultra Class Mining Shovels and off-highway trucks, developing deep expertise in low-volume, high-mix production environments.
Following his time with Caterpillar, Vince held senior leadership roles with Enerpac, Briggs & Stratton, and Andis Company, where he most recently served as Business Unit Director. Across these organizations, he managed operations of more than 600 employees, oversaw annual capital project portfolios exceeding $60 million, and consistently delivered measurable improvements in safety, quality, delivery, and cost.
A certified Six Sigma Master Black Belt, Vince is recognized for his ability to combine Lean, Six Sigma, continuous improvement, and lead-time reduction principles with a people-centered leadership style, delivering both cultural change and bottom-line results. He holds a BS and MS in Industrial Engineering from the University of Illinois at Urbana–Champaign and an MBA from Millikin University. As an instructor with the University of Wisconsin–Madison’s Center for Quick Response Manufacturing (QRM), Vince brings a wealth of real-world expertise to help companies reduce lead times, improve responsiveness, and thrive in today’s competitive manufacturing landscape.
James Rink
Director, QRM Center
Dr. Rink brings over 35 years of experience in manufacturing, advanced technology, and operational excellence. Throughout his career, he has led global teams in China, Europe, the US, Mexico, and India, driving collaboration, enhancing manufacturing competitiveness, and achieving exceptional results. His tenure at Caterpillar spanned 31 years, concluding in roles as General Manager and Multi-site Operations Manager. Over the past five years, he has successfully managed his own consulting firm, Integrity 360 Leadership, delivering strategic manufacturing insights to companies such as Oshkosh, McNeilus Truck, and L&T Technology Services (LTTS).
Additionally, Jim has served as an adjunct faculty member at Bradley University, teaching manufacturing processes, and currently serves as an adjunct faculty member in the Colllege of Business' Organizational Leadership department at Lewis University.
Jim has a diverse educational background, holding a bachelor's degree in mechanical engineering and a master's degree in manufacturing systems engineering from the University of Wisconsin–Madison, an MBA from Northern Illinois University, and a doctorate in Interdisciplinary Leadership and Social Entrepreneurship from Governors State University.
Beyond his professional achievements, Jim is actively involved in his community, serving on the advisory board for the Nelson Institute for Environmental Studies at the Unviersity of Wisconsin–Madison, and holding director roles on his local Workforce Investment Board and regional economic devleopment organization.
This is an accordion element with a series of buttons that open and close related content panels.
Expand allCollapse all
Fee Information
Fee includes course materials and instruction in TEAMs.
Discounts
When eight or more sign up from same employer, your course discount is $299. When three or more sign up from same employer, your course discount is $199.
Payment Options
If you are planning to attend an Interdisciplinary Professional Programs course, payment is required at the time of registration. Below are the payment options:
Pay by Credit Card
Enroll online and pay by credit card.
Search for the course on the website and then click on the Enroll Now button from the course webpage.
Enter all necessary course attendee information and payment information on the course enrollment page.
You will receive an email to confirm successful enrollment and payment.
Enroll over the phone and pay by credit card.
Call CERC Registrations at 608-262-2451.
Provide the registrations representative with:
the course name, dates, and/or course number.
the necessary course attendee information and payment information.
You will receive either a mailed document or an email to confirm successful enrollment payment.
Pay by Check
Mail in a completed registration form and check payable to UW Madison.
Fill out a registration form (found either in the back of the course brochure you received in the mail or here).
Prepare a check, made payable to UW Madison.
Mail the registration form and check to: CERC Registrations 21 N Park St, Ste 7101 Madison, WI 53715
You will receive either a mailed document or an email to confirm successful enrollment and payment.
You will receive an invoice from UW–Madison Business Services for payment, usually within 3–5 business days
Military
If using SF-182 form, please call our registration number at 608-262-2451 or email registration@cerc.wisc.edu for details and instructions.
Event Cancellation
We reserve the right to cancel a course due to insufficient enrollment or unforeseen events. If we cancel a course, participants will be notified via email or phone and will be given the option for a full refund or to transfer their registration and any fees paid to another course. We are not responsible for non-refundable plane tickets, hotel reservations, and other travel related expenses. For enrollee Course Cancellation, refer to notes on course page.
Cancellation Policy
If you cannot attend, please notify us by no later than one week before your course begins, and we will refund your fee. Because this course has limited enrollment, cancellation received after this date and no-shows are subject to the full course fee. You may enroll a substitute at any time before the course starts.
Create a custom learning experience
We can deliver this course as an on-site learning experience tailored to your organization’s specific training needs.
This is an accordion element with a series of buttons that open and close related content panels.
Expand allCollapse all
Course Outline
Day 1
QRM Overview and Principles: Learn the core principles of lead time reduction and quick response manufacturing
Manufacturing Critical-path Time (MCT): Calculate and map MCT to find where lead time is actually being lost in your operation
Day 2
Focused Target Market Segments (FTMS): Define the right scope for a QRM cell based on your market and product mix
Shop Cells: Design QRM cells for the shop floor, informed by system dynamics principles
POLCA: Learn how POLCA controls material flow between cells in high-mix, variable-demand environments
Day 3
Office Support Cells: Apply QRM cell design principles to office and administrative work
Building the Business Case: Use factory accounting and the "Power of Six" Rule to build the case for QRM investment
Change Management: Navigate the challenges of shifting from traditional efficiency metrics to time-based execution
Course Schedule
Event Dates/Times:
8/17/2027 8:00am - 3:00pm Central Time
8/18/2027 8:00am - 3:00pm Central Time
8/19/2027 8:00am - 3:00pm Central Time
Instructors and Program Director
Instructors
Vince Clark
Vince Clark is an accomplished manufacturing leader with more than 30 years of experience driving operational excellence across global organizations. He brings a proven record of leading large, complex operations in industries ranging from consumer products to heavy equipment and mining.
Vince spent over two decades with Caterpillar Inc., progressing through roles that included Six Sigma Master Black Belt, Factory Product Manager, Global Manufacturing Engineering Director, and Operations Director. He led organizations with hundreds of employees, managed large-scale global engineering teams, and oversaw complex operations, including Caterpillar’s Ultra Class Mining Shovels and off-highway trucks, developing deep expertise in low-volume, high-mix production environments.
Following his time with Caterpillar, Vince held senior leadership roles with Enerpac, Briggs & Stratton, and Andis Company, where he most recently served as Business Unit Director. Across these organizations, he managed operations of more than 600 employees, oversaw annual capital project portfolios exceeding $60 million, and consistently delivered measurable improvements in safety, quality, delivery, and cost.
A certified Six Sigma Master Black Belt, Vince is recognized for his ability to combine Lean, Six Sigma, continuous improvement, and lead-time reduction principles with a people-centered leadership style, delivering both cultural change and bottom-line results. He holds a BS and MS in Industrial Engineering from the University of Illinois at Urbana–Champaign and an MBA from Millikin University. As an instructor with the University of Wisconsin–Madison’s Center for Quick Response Manufacturing (QRM), Vince brings a wealth of real-world expertise to help companies reduce lead times, improve responsiveness, and thrive in today’s competitive manufacturing landscape.
James Rink
Director, QRM Center
Dr. Rink brings over 35 years of experience in manufacturing, advanced technology, and operational excellence. Throughout his career, he has led global teams in China, Europe, the US, Mexico, and India, driving collaboration, enhancing manufacturing competitiveness, and achieving exceptional results. His tenure at Caterpillar spanned 31 years, concluding in roles as General Manager and Multi-site Operations Manager. Over the past five years, he has successfully managed his own consulting firm, Integrity 360 Leadership, delivering strategic manufacturing insights to companies such as Oshkosh, McNeilus Truck, and L&T Technology Services (LTTS).
Additionally, Jim has served as an adjunct faculty member at Bradley University, teaching manufacturing processes, and currently serves as an adjunct faculty member in the Colllege of Business' Organizational Leadership department at Lewis University.
Jim has a diverse educational background, holding a bachelor's degree in mechanical engineering and a master's degree in manufacturing systems engineering from the University of Wisconsin–Madison, an MBA from Northern Illinois University, and a doctorate in Interdisciplinary Leadership and Social Entrepreneurship from Governors State University.
Beyond his professional achievements, Jim is actively involved in his community, serving on the advisory board for the Nelson Institute for Environmental Studies at the Unviersity of Wisconsin–Madison, and holding director roles on his local Workforce Investment Board and regional economic devleopment organization.
This is an accordion element with a series of buttons that open and close related content panels.
Expand allCollapse all
Fee Information
Fee includes course materials and live online instruction.
Discounts
Team Discount: Receive 10% off the registration fee per person when 3-7 individuals from the same organization enroll.
Receive 15% off the registration fee per person when 8 or more individuals from the same organization enroll.
Payment Options
If you are planning to attend an Interdisciplinary Professional Programs course, payment is required at the time of registration. Below are the payment options:
Pay by Credit Card
Enroll online and pay by credit card.
Search for the course on the website and then click on the Enroll Now button from the course webpage.
Enter all necessary course attendee information and payment information on the course enrollment page.
You will receive an email to confirm successful enrollment and payment.
Enroll over the phone and pay by credit card.
Call CERC Registrations at 608-262-2451.
Provide the registrations representative with:
the course name, dates, and/or course number.
the necessary course attendee information and payment information.
You will receive either a mailed document or an email to confirm successful enrollment payment.
Pay by Check
Mail in a completed registration form and check payable to UW Madison.
Fill out a registration form (found either in the back of the course brochure you received in the mail or here).
Prepare a check, made payable to UW Madison.
Mail the registration form and check to: CERC Registrations 21 N Park St, Ste 7101 Madison, WI 53715
You will receive either a mailed document or an email to confirm successful enrollment and payment.
You will receive an invoice from UW–Madison Business Services for payment, usually within 3–5 business days
Military
If using SF-182 form, please call our registration number at 608-262-2451 or email registration@cerc.wisc.edu for details and instructions.
Event Cancellation
We reserve the right to cancel a course due to insufficient enrollment or unforeseen events. If we cancel a course, participants will be notified via email or phone and will be given the option for a full refund or to transfer their registration and any fees paid to another course. We are not responsible for non-refundable plane tickets, hotel reservations, and other travel related expenses. For enrollee Course Cancellation, refer to notes on course page.
Cancellation Policy
If you cannot attend, please notify us by no later than one week before your course begins, and we will refund your fee. Because this course has limited enrollment, cancellation received after this date and no-shows are subject to the full course fee. You may enroll a substitute at any time before the course starts.
Create a custom learning experience
We can deliver this course as an on-site learning experience tailored to your organization’s specific training needs.
This is an accordion element with a series of buttons that open and close related content panels.
Expand allCollapse all
Course Outline
Day 1
QRM Overview and Principles: Learn the core principles of lead time reduction and quick response manufacturing
Manufacturing Critical-path Time (MCT): Calculate and map MCT to find where lead time is actually being lost in your operation
Day 2
Focused Target Market Segments (FTMS): Define the right scope for a QRM cell based on your market and product mix
Shop Cells: Design QRM cells for the shop floor, informed by system dynamics principles
POLCA: Learn how POLCA controls material flow between cells in high-mix, variable-demand environments
Day 3
Office Support Cells: Apply QRM cell design principles to office and administrative work
Building the Business Case: Use factory accounting and the "Power of Six" Rule to build the case for QRM investment
Change Management: Navigate the challenges of shifting from traditional efficiency metrics to time-based execution
Course Schedule
Registration Date/Time: 12/8/2027 07:45am Central Time
Event Dates/Times:
12/8/2027 8:00am - 3:00pm Central Time
12/9/2027 8:00am - 3:00pm Central Time
12/10/2027 8:00am - 3:00pm Central Time
Instructors and Program Director
Instructors
Vince Clark
Vince Clark is an accomplished manufacturing leader with more than 30 years of experience driving operational excellence across global organizations. He brings a proven record of leading large, complex operations in industries ranging from consumer products to heavy equipment and mining.
Vince spent over two decades with Caterpillar Inc., progressing through roles that included Six Sigma Master Black Belt, Factory Product Manager, Global Manufacturing Engineering Director, and Operations Director. He led organizations with hundreds of employees, managed large-scale global engineering teams, and oversaw complex operations, including Caterpillar’s Ultra Class Mining Shovels and off-highway trucks, developing deep expertise in low-volume, high-mix production environments.
Following his time with Caterpillar, Vince held senior leadership roles with Enerpac, Briggs & Stratton, and Andis Company, where he most recently served as Business Unit Director. Across these organizations, he managed operations of more than 600 employees, oversaw annual capital project portfolios exceeding $60 million, and consistently delivered measurable improvements in safety, quality, delivery, and cost.
A certified Six Sigma Master Black Belt, Vince is recognized for his ability to combine Lean, Six Sigma, continuous improvement, and lead-time reduction principles with a people-centered leadership style, delivering both cultural change and bottom-line results. He holds a BS and MS in Industrial Engineering from the University of Illinois at Urbana–Champaign and an MBA from Millikin University. As an instructor with the University of Wisconsin–Madison’s Center for Quick Response Manufacturing (QRM), Vince brings a wealth of real-world expertise to help companies reduce lead times, improve responsiveness, and thrive in today’s competitive manufacturing landscape.
James Rink
Director, QRM Center
Dr. Rink brings over 35 years of experience in manufacturing, advanced technology, and operational excellence. Throughout his career, he has led global teams in China, Europe, the US, Mexico, and India, driving collaboration, enhancing manufacturing competitiveness, and achieving exceptional results. His tenure at Caterpillar spanned 31 years, concluding in roles as General Manager and Multi-site Operations Manager. Over the past five years, he has successfully managed his own consulting firm, Integrity 360 Leadership, delivering strategic manufacturing insights to companies such as Oshkosh, McNeilus Truck, and L&T Technology Services (LTTS).
Additionally, Jim has served as an adjunct faculty member at Bradley University, teaching manufacturing processes, and currently serves as an adjunct faculty member in the Colllege of Business' Organizational Leadership department at Lewis University.
Jim has a diverse educational background, holding a bachelor's degree in mechanical engineering and a master's degree in manufacturing systems engineering from the University of Wisconsin–Madison, an MBA from Northern Illinois University, and a doctorate in Interdisciplinary Leadership and Social Entrepreneurship from Governors State University.
Beyond his professional achievements, Jim is actively involved in his community, serving on the advisory board for the Nelson Institute for Environmental Studies at the Unviersity of Wisconsin–Madison, and holding director roles on his local Workforce Investment Board and regional economic devleopment organization.
This is an accordion element with a series of buttons that open and close related content panels.
Expand allCollapse all
Fee Information
Fee includes course materials and live online instruction.
Discounts
Team Discount: Receive 10% off the registration fee per person when 3-7 individuals from the same organization enroll.
Receive 15% off the registration fee per person when 8 or more individuals from the same organization enroll.
Payment Options
If you are planning to attend an Interdisciplinary Professional Programs course, payment is required at the time of registration. Below are the payment options:
Pay by Credit Card
Enroll online and pay by credit card.
Search for the course on the website and then click on the Enroll Now button from the course webpage.
Enter all necessary course attendee information and payment information on the course enrollment page.
You will receive an email to confirm successful enrollment and payment.
Enroll over the phone and pay by credit card.
Call CERC Registrations at 608-262-2451.
Provide the registrations representative with:
the course name, dates, and/or course number.
the necessary course attendee information and payment information.
You will receive either a mailed document or an email to confirm successful enrollment payment.
Pay by Check
Mail in a completed registration form and check payable to UW Madison.
Fill out a registration form (found either in the back of the course brochure you received in the mail or here).
Prepare a check, made payable to UW Madison.
Mail the registration form and check to: CERC Registrations 21 N Park St, Ste 7101 Madison, WI 53715
You will receive either a mailed document or an email to confirm successful enrollment and payment.
You will receive an invoice from UW–Madison Business Services for payment, usually within 3–5 business days
Military
If using SF-182 form, please call our registration number at 608-262-2451 or email registration@cerc.wisc.edu for details and instructions.
Event Cancellation
We reserve the right to cancel a course due to insufficient enrollment or unforeseen events. If we cancel a course, participants will be notified via email or phone and will be given the option for a full refund or to transfer their registration and any fees paid to another course. We are not responsible for non-refundable plane tickets, hotel reservations, and other travel related expenses. For enrollee Course Cancellation, refer to notes on course page.
Cancellation Policy
If you cannot attend, please notify us by no later than one week before your course begins, and we will refund your fee. Because this course has limited enrollment, cancellation received after this date and no-shows are subject to the full course fee. You may enroll a substitute at any time before the course starts.
Create a custom learning experience
We can deliver this course as an on-site learning experience tailored to your organization’s specific training needs.