Work Management for Maintenance and Reliability

Introduction

• Welcome and orientation
• Philosophy
• Definitions
• Continuous Improvement
• World Class

Process mapping

• Principles of workflow
• Symbology and flow chart shapes
• Swim lanes
• Sequence of activities

RACI charts

• Rules for creating RACI charts
• Why ‘C’ and ‘I’
• Tie in the workflows
• Uses of RACI charts
  • Roles and Responsibilities
  • Hiring
  • Training

Process guides

• The anatomy of process guides
• Communication

P-F curve with work management overlays

• P-F curve explained
• The connection between P-F and work management

Process best practices

Fundamentals of reliability

Process development

• John Ross

  President

  John L. Ross, Jr has been a practitioner of maintenance and reliability for almost four decades. He is a former Captain in the United States Air Force, a Distinguished Graduate of both the Aircraft Maintenance Officer School and the Squadron Officer School. John is a Gulf War veteran.

  He is a published author of almost two dozen articles and two best-selling books: The Reliability Excellence Workbook, From Ideas to Action; Cover You’re A$$ets, Asset Management at Your Place and at Your Pace.

  John is the President of the international reliability consulting company, Maintenance Innovators, Inc., a global thought leader in equipment reliability. John is the co-founder of the American Reliability & Maintenance Institute; creators and administrators of the Certified Storeroom Manager, Certified Storeroom Technician, and the Certified Professional Reliability Engineer certifications.

  John is a certified Lean Manufacturing facilitator, Process Safety Management SME, and a Certified Maintenance and Reliability Professional (CMRP). John holds a U.S. Patent, an A.S., B.S., M.S. and Ph.D.

• John Ross

  President

  John L. Ross, Jr has been a practitioner of maintenance and reliability for almost four decades. He is a former Captain in the United States Air Force, a Distinguished Graduate of both the Aircraft Maintenance Officer School and the Squadron Officer School. John is a Gulf War veteran.

  He is a published author of almost two dozen articles and two best-selling books: The Reliability Excellence Workbook, From Ideas to Action; Cover You’re A$$ets, Asset Management at Your Place and at Your Pace.

  John is the President of the international reliability consulting company, Maintenance Innovators, Inc., a global thought leader in equipment reliability. John is the co-founder of the American Reliability & Maintenance Institute; creators and administrators of the Certified Storeroom Manager, Certified Storeroom Technician, and the Certified Professional Reliability Engineer certifications.

  John is a certified Lean Manufacturing facilitator, Process Safety Management SME, and a Certified Maintenance and Reliability Professional (CMRP). John holds a U.S. Patent, an A.S., B.S., M.S. and Ph.D.

• Program Director

  Jon Wellik

If you are planning to attend an Interdisciplinary Professional Programs course, payment is required at the time of registration. Below are the payment options:

Pay by Credit Card

Enroll online and pay by credit card.

• Search for the course on the website and then click on the Enroll Now button from the course webpage.
• Enter all necessary course attendee information and payment information on the course enrollment page.
• You will receive an email to confirm successful enrollment and payment.

Enroll over the phone and pay by credit card.

• Call CERC Registrations at 608-262-2451.
• Provide the registrations representative with:
  • the course name, dates, and/or course number.
  • the necessary course attendee information and payment information.
• You will receive either a mailed document or an email to confirm successful enrollment payment.

Pay by Check

Mail in a completed registration form and check payable to UW Madison.

• Fill out a registration form (found either in the back of the course brochure you received in the mail or here).
• Prepare a check, made payable to UW Madison.
• Mail the registration form and check to: CERC Registrations 21 N Park St, Ste 7101 Madison, WI 53715
• You will receive either a mailed document or an email to confirm successful enrollment and payment.

Pay by Purchase Order

• Request Purchase Order information from interpro@union.wisc.edu
  • If a fee quote is needed, contact custserv@interpro.wisc.edu first
• You will receive an invoice from UW–Madison Business Services for payment, usually within 3–5 business days

Military

If using SF-182 form, please call our registration number at 608-262-2451 or email interpro@union.wisc.edu for details and instructions.

Event Cancellation

We reserve the right to cancel a course due to insufficient enrollment or unforeseen events. If we cancel a course, participants will be notified via email or phone and will be given the option for a full refund or to transfer their registration and any fees paid to another course. We are not responsible for non-refundable plane tickets, hotel reservations, and other travel related expenses. For enrollee Course Cancellation, refer to notes on course page.

Work management is meant to be guided by process adherence.  The ability to guarantee a successful outcome, every time is predicated on the discipline to follow a process and to continually improve those processes.  This is the program that sets the stage for developing those exceptional work management processes.

This course is part of the Maintenance and Reliability Management Certificate. Enhance your maintenance skills while earning a recognized credential.